File a Claim of Personal Property Damage related to Potholes

Has a pothole in Springfield damaged your vehicle?

The City makes a good faith effort to fill potholes City streets in a timely manner. If the pothole that damaged your vehicle has been previously reported and unfilled for 30 days, you are eligible for a reimbursement.    

 

Here’s what you need to do:

1. Please report the pothole via 311 Customer Service Center (Dial 311 or 400-3000)
2. Ask 311 If the pothole has been reported to the City and unfilled for 30 days. If so, you are eligible to file a personal property claim for the damage here.
3. If you are eligible, you can complete the claim form in two ways:
   • Complete the form online here.
   • Download and complete the written form here(PDF, 26KB). 

Please do not hesitate to contact the City’s Risk Management Office at (xxx) 456-3707 if you have questions.  Please note that failure to provide all requested information will delay processing. A thorough investigation will be conducted by the City. Receipt of a claim form does not guarantee payment. After a thorough investigation, you will be notified in writing of the outcome.